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What is a General Contractor?
Excel has been selected as the general contractor for your show. We will provide the labor, equipment and services to exhibition managers and exhibitors required to produce the event. Because of the many things that we are responsible for at the show, we are familiar with the key individuals managing the event. If at any time during the planning process you are unsure where to turn, just ask us - we're at your service.
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Can I substitute an item that is included in my booth package?
Unfortunately, we are unable to substitute any of the items that show management has chosen for you. If you need additional items you may use the order forms included in you Exhibitor Services Manual.
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What is Drayage?
Drayage is material handling. There is a charge for material handling/drayage that is incurred by shipping directly to the facility or to our advance warehouse. The cost is based on a cwt, and is paid directly to Excel Decorators, Inc. Drayage includes delivery to booth, storage of empty packing materials and return of outbound shipment from booth to loading dock.
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What is a CWT? C Weight? Calculating freight charges.
A cwt, or c-weight, is an increment of measure for freight. It is based on 100 pounds. If you have freight which weighs 2500 pounds, you would have 25 cwt's. To calculate your freight charges, take the number of cwt's and multiply by the dollar amount given for your type of shipment(advance or direct). This will be the charge for material handling. Excel Decorators will charge a minimum of 200 pounds (2 cwt's) for all shipments.
Please remember, that this is a material handling charge, your shipping company will also charge you a fee. Also, there can be additional charges for late delivery please refer to your Exhibitor Services Manual.
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How do I ship my materials?
You have two options for shipping your exhibit materials:
1. Ship in advance to the Excel Decorators warehouse.
2. Ship directly to the exhibit facility, but certain restrictions apply.
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How do I ship my materials from Show Site?
You may ship with our preferred carriers by completing the material handling forms in your Exhibitor Service Kit. You may also use a carrier of your choice, but you are responsible for contacting that carrier and making pick-up arrangements. While we can ship FedEx from Show Site, UPS Shipments cannot be made from Show Site - with the following exception: UPS will pick up packages with pre-printed ARS labels. If you are shipping UPS, it is your responsibility to arrange for pre-printed ARS labels or for pick-up at some other location.
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What is a POV?
A POV is a privately owned vehicle, such as a passenger car, van or small company vehicle, as distinguished from trucks, tractor-trailers, and other over the road vehicles.
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Can I pay with a credit card?
Our forms of payment include; cash, check, Visa, Mastercard and American Express. A credit card authorization is required for all orders, even if you will be paying by check.
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What is the Third Party Payment form used for?
Third party payment forms are used when an exhibitor hires another company to do certain work for them. You are authorizing a third party to do your work, and to pay the charges incurred.
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Will I need to order labor to set up my booth?
All exhibitors are required to comply with local union jurisdictions. These are published in the Exhibitor Service Manual. In most cities, exhibitors are allowed to set their own displays without assistance provided that:
1. All work will be performed by full-time employees of the exhibiting company.
2. The booth is 10’ x 20’ or smaller.
3. Booth installation requires no more than two people working one hour or less each.
Consult your Exhibitor Service Manual for specific information about union jurisdictions affecting your show.
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May I place my order in advance and pay for it when I arrive at show site?
As with most vendors, Excel Decorators, Inc. requires full payment when your order is placed. We require a credit card authorization form (located in your Exhibitor Service Manual) to be on file with us. Orders received without payment will not be processed. A reminder...if you anticipate the need for material handling at your event site, you will need to have a credit card authorization on file at the Excel Service Desk.
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Who is responsible for the security of my booth and all the items in it?
You are. Rented booth space is similar to other types of rental property in that you must take the appropriate measures to protect your belongings from loss or damage. The best way to accomplish this is by consulting with your insurance agent about adding riders to existing policies. You can also rent a security guard for your booth.
Here are some tips on how to minimize theft and damage to your trade show materials:
1. Even though Security guards are hired to guard the main doors, don't assume that the exhibit hall is secure. At the end of the day, cover your exhibit with a cloth. The psychological deterrent makes a difference.
2. Don't list the contents of crates and cartons on your shipping labels. A label that reads "42 inch Color Plasma Monitor" is an open -invitation for theft.
3. Never leave your booth unattended during heavy move-in or move-out times.
4. Never leave one-of-a-kind items unattended in your booth.
5. Don't leave business tools like laptop computers, calculators and stereos in your booth. Take them with you at the end of the day, or place them in locked storage.
6. Don't leave your purse, suit jacket or toolbox in your booth unattended.
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